When you are covered:
1Your transaction is marked either eligible or partially eligible. You can check the status on the Transaction Details page.
2Your primary residence, as listed in your PayPal account, is in the United States.
3The item is a physical, tangible good that can be shipped.
AND you do the following:
You ship the item to the shipping address listed on the PayPal Transaction Details page. If you’re not selling on eBay, make sure you ship to a Confirmed Address. This means that you’re shipping to an address that PayPal has validated to help reduce chances of fraud.
We recommend you ship within 7days of receipt of payment.
For all transactions, keep proof of shipment and delivery that can be tracked online. If your buyer picks the item up in person, or you can't provide traceable proof of delivery, your transaction won’t qualify.
For payments over $250 USD (or local currency equivalent, including shipping and tax) or more, be sure that you have signature confirmation of delivery in addition to proof of shipment (See above). If a buyer files a claim, you must respond to our requests for information as outlined in our communications to you.
When you are not covered:
Items are picked up locally or delivered in person.
You sell services, intangible items, or digital goods.
You receive multiple payments for the same item.
You've received a claim or a chargeback, and the shipped item is found to be significantly different than it was described.
Example: You describe a new laptop, but send a used one.
PayPal Direct Payments
Virtual Terminal Payments
PayPal Business Payments
Items that are not shipped to the recipient shipping address on the transaction details page. If you originally ship the item to the shipping address but the item is later redirected to a different address, you will not be eligible for PayPal Seller protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.