16
General Storage Auction Talk / Collusion & Fraud and a grand down the drain?
« on: March 08, 2012, 07:38:57 AM »
Well yesterday totally sucked! Don and I again decided to divide. He took Cubesmart (U-store-it) while I did the local popular auctioneer. His crowds were minimal, while mine was over 100 by 8:30 am. I bid on a few, but never won a unit. Both auctions were sort of paralleling each other. I took a break from my auctions to stop in and see my bro and drop off some musicians equipment for his buddy to evaluate. While there Don called and said he had a unit that might run more than he had but looked to be good. I was 5 minutes away and headed over. When I got there he said he got it for $1000.
I waited outside the facility while he was inside paying. One of the regulars (our whale) was there and said Don may get hosed as Cubesmart was selling this unit for the tenant on consignment. I walked to the door and Don had just paid (cash) and was getting papers shoved in front of him with 3 woman saying just sign this and this and we'll be done. He questioned them and they said he was not signing an agreement with Cubesmart but with the tenant. It appears that they let the tenant go and remove personal items and the like then put it up for auction. At no time was Don (or the other gentleman who was also duped) told beforehand this information. When Don balked the gal who runs the auctions said "oh I guess I should have told everybody huh?" while the store manager said 'this is something new we're doing'. After a time we went to the unit to begin clean-out.
The doors go up and I start in and found that all tools were arranged to show value, when in fact 90% were either broken or incomplete. behind the second door (it was a 10X20) was a particle board desk with a nice industrial shredder and vintage sewing machine on it, while right behind it were bags of trash and more broken items. Don was devastated. About this time the other gentleman walked up and said his locker was also staged (he spent $1600). Both guys were grumbling and talking about fraud when I said 'just go up and take it up with the manager.' They did.
I spent the next 10 minutes shoving things back in, shut the doors, locked my husbands truck up and went to the office. The manager was frustrated as were both guys. She said she (and they) would need to talk with the district manager. Both parties agreed to put their locks and locks from the facility on the units so neither could enter without the other in attendance.
I left and hooked back up with my caravan. Never did land a unit, but by this time my heart wasn't in it.
Later in the afternoon after not hearing from the district manager, I called the corporate headquarters in PA, explained the situation, was put on hold and ultimately transferred back to......you guessed it.....the store manager here in Tucson. I was frustrated and she talked a good compassionate line. I told her the other gentleman was talking about a lawyer and she said 'we talked with our legal department and we did nothing wrong'. I mentioned misrepresentation and she clammed up. I told her that it would be nice to hear from the district manager and she took my info.
Don called and left another message for him and an hour later he called back and basically said all sales are final. When Don told him I had called the corporate office he kind of balked and said he would have somebody from corporate call us today.......we'll see.
I'm planning on taking a loss. We can probably squeak $500-600 out of the unit, but I will not simply lie down for this. They should never had told certain individuals about the consignment and not the entire crowd and they certainly should have said we were not going to have a contract with them, but with a tenant. Shady practice and one that I don't think will last without MAJOR rethinking!
OK~rant over. Now I have to finish typing up the timeline and then head out to auctions......
I waited outside the facility while he was inside paying. One of the regulars (our whale) was there and said Don may get hosed as Cubesmart was selling this unit for the tenant on consignment. I walked to the door and Don had just paid (cash) and was getting papers shoved in front of him with 3 woman saying just sign this and this and we'll be done. He questioned them and they said he was not signing an agreement with Cubesmart but with the tenant. It appears that they let the tenant go and remove personal items and the like then put it up for auction. At no time was Don (or the other gentleman who was also duped) told beforehand this information. When Don balked the gal who runs the auctions said "oh I guess I should have told everybody huh?" while the store manager said 'this is something new we're doing'. After a time we went to the unit to begin clean-out.
The doors go up and I start in and found that all tools were arranged to show value, when in fact 90% were either broken or incomplete. behind the second door (it was a 10X20) was a particle board desk with a nice industrial shredder and vintage sewing machine on it, while right behind it were bags of trash and more broken items. Don was devastated. About this time the other gentleman walked up and said his locker was also staged (he spent $1600). Both guys were grumbling and talking about fraud when I said 'just go up and take it up with the manager.' They did.
I spent the next 10 minutes shoving things back in, shut the doors, locked my husbands truck up and went to the office. The manager was frustrated as were both guys. She said she (and they) would need to talk with the district manager. Both parties agreed to put their locks and locks from the facility on the units so neither could enter without the other in attendance.
I left and hooked back up with my caravan. Never did land a unit, but by this time my heart wasn't in it.
Later in the afternoon after not hearing from the district manager, I called the corporate headquarters in PA, explained the situation, was put on hold and ultimately transferred back to......you guessed it.....the store manager here in Tucson. I was frustrated and she talked a good compassionate line. I told her the other gentleman was talking about a lawyer and she said 'we talked with our legal department and we did nothing wrong'. I mentioned misrepresentation and she clammed up. I told her that it would be nice to hear from the district manager and she took my info.
Don called and left another message for him and an hour later he called back and basically said all sales are final. When Don told him I had called the corporate office he kind of balked and said he would have somebody from corporate call us today.......we'll see.
I'm planning on taking a loss. We can probably squeak $500-600 out of the unit, but I will not simply lie down for this. They should never had told certain individuals about the consignment and not the entire crowd and they certainly should have said we were not going to have a contract with them, but with a tenant. Shady practice and one that I don't think will last without MAJOR rethinking!
OK~rant over. Now I have to finish typing up the timeline and then head out to auctions......