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Buyer returns - package empty or never arrives

Offline Travis

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Buyer returns - package empty or never arrives
« on: February 25, 2015, 04:46:30 PM »
What happens if a buyer requests a return, but when you receive the package it's empty or it never arrives at all? Is it now the buyer's responsibility to file an insurance claim? How does eBay/PayPal handle a situation like this?

Offline alloro

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Re: Buyer returns - package empty or never arrives
« Reply #1 on: February 26, 2015, 06:12:52 PM »
The insurance claim is filed by whoever bought the postage. When a return arrives, you should always take video and pictures as it's being opened.


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