eBay's main problem is that they lack common sense when they make policy changes, claims decisions, etc. Their belief is that they can throw hundreds of thousands of free listings at people and that will keep them around. Not true. Once a seller is burned badly enough, they will turn and run, no matter how many free listings they're given.
In mid-December I sold a Johnnie Walker statue. 28" tall. It was a bar display. Very nice piece. I sold it for $157.50 plus something like $30 for shipping. The guy that bought it was in Hawaii. No problem I said, I'll cover the extra shipping which didn't go much over $30. I already had a box and plenty of packing supplies, so no extra expense there.
The package arrives damaged, 2 weeks later. Okay, not my fault. Was packed well. I bought insurance. No problem! I'll start the claim, I tell the buyer. The buyer insists on starting the claim. I tell him that I should, because I'll receive the check and will reimburse him once I get word that the claim has been accepted or denied. No, he insists on making the claim himself. I give in.
February 2ish. Buyer files complaint with eBay. Package does not match description. Arrived broken. Okay, I check with Post Office. Claim is still pending. I contact the buyer, his reason.. Post Office is taking too long. February 10, I receive a letter from the Post Office, they need proof of insurance, no problem. Proof of value. No problem. I mail those items to the address indicated on February 10.
February 13. I contact eBay. Please extend the claim date. There is still a pending review of the insurance claim at USPS. No problem. We'll extend.
February 16. eBay finds in favor of the buyer, takes $182.50 from my Paypal. WTF!?!?!?
I call eBay, heated. I apologize in advance for my upcoming behavior and foul language. Their reasoning for concluding the buyer was due his money? You'll get a check from USPS.. NO.. the message trail clearly indicates that I intended to do the insurance claim but the buyer INSISTED!!
eBay's response to that... Well, we can't do anything about it now.
BULLS!&#T.. Sorry for going Q-Bert..
If eBay would get their heads out of their butts and hire some people with common sense, or the ability to read and comprehend words, they may hang onto more sellers.