Shopgoodwill.com online auction

 
Bid on a digital camera at their online site. They show detailed pictures of the item and in the description it says that the camera is in good working cond.  One of the pictures shows the camera with the viewing screen on . I win the bid and when the camera arrived the camera turns on screen turns a blank white and does not show the image of the photo you are about to take.
 All items are sold "as is" . This was only a camera, expensive but if a company the size of Goodwill has to make their money misrepresenting the items they are selling, just think of what the future of on line storage auctions will be like.
   I know that there are still people out there that are able to do business in an honest ethical manner but all I can picture right now is bidding on a locker base on pictures posted only to find empty boxes when you go to claim the locker
 I guess my expectations of Goodwill were just a bit to much

A lot of times at goodwill the employees don't thoroughly test electronics. If the power light comes on, it's good enough for the sales floor. it's strange that the screen was on in the pic, but when you got it, it didn't work. Perhaps something damaged during shipping?

How much did you pay and what would a new similar version have cost?

I read the return policy (see below) rather quickly, but it LOOKS like you might have a case for returning it despite the as-is clause. If it was on eBay they definitely would side with you.

*****

 to simply to provide us helpful feedback. All items are sold AS-IS, AS-DESCRIBED and are non-refundable unless there was a notable description discrepancy. Approved returns must be received in the same condition as sold. Items which are unclaimed or not-deliverable will be held pending further customer instructions and payment of any additional shipping charges. Items not shipped or picked up within 15 days will be considered a donation and resold. Shipping Damage: We regret that we can not refund shipping charges or accept responsibility for damages which occur after shipment. For your complete protection, all items are shipped Insured for up to $5,000 by Lloyds of London through Universal Parcel Insurance, a partner of the United States Postal Service. If you ever need to file a claim, simply contact [email protected]. Damage claims can be filed immediately. Lost parcels require waiting 21 days before filing.

Thank you for bringing the policy to my attention. I was so angry I got as far as the as is policy and stopped reading.  This is a Fuji s 5000 camera with shipping it was a $110.00
  I didnt do any research before I bid on it, when I saw the viewfinder on I didnt think I would have a problem.  After I found it to be inoperable , I found out that several manufactures have had the same trouble. There is a ccd sensor behind the lens that fails and several manufactures used the same sensor.
 This came from a Nebraska location so I am going to try to contact them tomorrow. 

 
E-mail to the seller this morning and the manager of e-commerce replied right away. She apologized for the trouble and offered a full refund when they receive the camera,so I am shipping it today. my faith has been restored 

... my faith has been restored

Halleleujah !

Halleleujah !

Amen to that!

I mailed it on Monday, they received it today, wed and sent me an e-mail telling me they will credit my card within 7 to 10 days

Good that it worked out !   

This was only a camera, expensive but if a company the size of Goodwill has to make their money misrepresenting the items they are selling, just think of what the future of on line storage auctions will be like.

With online storage auctions, if the unit is not as described you have options. You can take the issue up with the facility manager and get a refund or price adjustment. In the case of private sales, you can inspect the unit before paying the seller.

You're going to have discrepancies from time to time, but that's no different than any other business. Earlier this month, I ordered a 7.6g 14K gold ring with 9 VS E stones weighing .60 off of eBay. The seller was a jeweler and the ring was listed as new. When the item arrived, something just didn't seem right about it. I wore it all day and then it dawned on me, it was two diamonds short. After further inspection, the band design wasn't the same either. I weighed it. 3.5 grams short. Stones were cloudy. They had sent me the wrong ring. It was definitely similar but of much lower quality.

I sent the ring back and contacted the seller about getting the return shipping refunded. When I shipped it, I insured it. The total came out to $10.86. When I asked him for this amount, his response was "I didn't ask you to insure it, we will only pay $3.11." This was my first indication that I was dealing with an unscrupulous individual. Like I'm going to ship a $400 ring being shipped to "Gold Avenue Manufacturing" without insuring it. I told him to quit being cheap, this was his screw up not mine and he would refund the entire amount. He did.

Anyway, I wonder if this was a legitimate mistake or whether this is a scam he pulls on people hoping they won't notice. My point is, there will be discrepancies in any business. You have to be cautious and if something isn't right, stand your ground.

With online storage auctions, if the unit is not as described you have options. You can take the issue up with the facility manager and get a refund or price adjustment.

Now you sound just like PayPal!

Now you sound just like PayPal!

Thanks for the compliment eBay!