I couldn't believe what happened. I bought a unit online and drove a couple hundred miles to Allen, TX to process it. Good unit, quadrupled my money on it, but while I was doing my inspection, I noticed that a vacuum cleaner that was shown in the photos wasn't inside the unit. It was a decent $150 vacuum and looked relatively new. It wasn't really a big deal that it was missing since I bought the unit for the electronic diagnostic equipment and over 10K new computer repair parts it contained. The vacuum was just a drop in the bucket, but I was definitely curious as to where it went. So, I went to the rental office and asked the manager what happened to the vacuum cleaner. He looked really nervous at that point. He stuttered a bit and then told me that he allowed the tenant to enter the unit and remove their personal documents (while the online auction was in progress) and apparently they took a few other things. I was agitated at that point, but I kept my cool. I just couldn't get mad at this elderly guy, he was just too nice. Plus, I'm sure he was just trying to do the right thing even though he should have never allowed the tenant to enter the unit unsupervised. However, after thinking about it for a while, it started to irritate me more. I mean, who knows what else the tenant removed from the unit.
What would you have done in a situation like this?