I ship a ton of stuff through Fedex. A while back started using Fedex COD where you as the seller send the item and the driver picks up a Cashiers Check before handing over the package.
I had a few smooth transactions and had a buyer make a big purchase of $7,000. I sent the merchandise in two packages splitting it up half nad half and sent them out one day apart. First package Fedex driver in Georgia leaves the package on the doorstep without picking up a check at all.
The second package was already in route before I knew about the first so that's why I got screwed twice buy Fedex incompetence. second package driver picks up a personal check instead of a cashiers check. Not only a personal check but the guys address and info wans't even at the top it was temporary checks.
Put in claims with fedex. Fedex offered me $100 for each package. They claimed they didn't insure the type of item I was shippign. I told them insurnace or not they are not following their own policies regarding their COD service. This went up to the CEO, executive team, investigation dept etc. Still offered the $100 per package. This isn't criminal on the art of the customer in his state so have to go after him in small claims, also suing Fedex as well.
Just wantd to warn you guys not to use fedex cod. One othr problem I and others have had even if everything does go smooth is sometimes with cod since customers have not paid a penny they are not home or are never around to get their package. If htey dont pick up after a certain amount of time the package comes back to you and you're out $30 for cod service and you dont even sell your rpoduct.