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eBay / Re: Handling Customer Complaints
« on: November 15, 2013, 12:45:50 PM »
Sorry man, that sucks.
Fortunately, I have not had to deal with that. I've only sold a couple of designer bags and no complaints.
I have had people try to scam me in other ways though.
My suggestion is to tell her you sold it to her in good faith that you believe it is an authentic bag, and if she does not want it she can return for refund. Also inform her that she must send the exact bag back in same condition it arrived in. Once you receive bag back check against photos you have to verify she did not pull a switcheroo. If she does switch it out, report it to eBay. Most likely though she is just an idiot trying to get a refund or partial refund and still keep the bag. When faced with only option is to return for full refund, they will usually return it or drop it.
Iknow this sucks, but sometimes it is all you can do.
Oh, and if you are a good honest seller, eBay isn't as bad on sellers as people like to complain. I have only had 2 buyer protection cases escalated to eBay on me, and I won them both.
Good luck.
Fortunately, I have not had to deal with that. I've only sold a couple of designer bags and no complaints.
I have had people try to scam me in other ways though.
My suggestion is to tell her you sold it to her in good faith that you believe it is an authentic bag, and if she does not want it she can return for refund. Also inform her that she must send the exact bag back in same condition it arrived in. Once you receive bag back check against photos you have to verify she did not pull a switcheroo. If she does switch it out, report it to eBay. Most likely though she is just an idiot trying to get a refund or partial refund and still keep the bag. When faced with only option is to return for full refund, they will usually return it or drop it.
Iknow this sucks, but sometimes it is all you can do.
Oh, and if you are a good honest seller, eBay isn't as bad on sellers as people like to complain. I have only had 2 buyer protection cases escalated to eBay on me, and I won them both.
Good luck.