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« on: November 09, 2013, 08:00:51 AM »
The only insurance claim I have filed for something shipped via USPS was a lost package and the insurance was the Ebay ShipCover insurance and all they did was verify it didn't arrive at it's destination within 30 days and gave me my money back, not including the shipping cost. Not the same, I know, but during that issue I did a lot of reading about USPS insurance claims and it doesn't sound too good. Pretty sure you (the shipper) would file the claim and I'm sure since it's a breakage issue they will want to see the item and original packaging. USPS pretty much plays basketball with our packages so they need to be packed well enough to withstand a lot of abuse. Also I have read it takes months to get paid on a claim. Again, I haven't submitted a breakage claim so I'm just guessing but my guess is they will deny your claim, probably say it wasn't packed well enough. For $41.00 I would just refund the customer and call it a cost of doing business and move on. Just not worth the aggravation.