This is a great question BTW. Very few people ever ask this....and the way the tenant benefits is in conflict to how the buyer might benefit.
1) More people are paying their bills = less units going to auction. People did not truly understand the result of not paying before the show. TV has educated the world - maybe to your disapproval. Just an opinion bases on operating over 100 storage facilities in 7 states.
2) Some people have their unit sold without their knowledge. Example: You rent a storage unit and move to a new location. Your wallet gets stolen and you cancel your CC or maybe it just expires and you are at a new address and the storage company has not been notified. (BTW - This happens often) The last thing on your mind was that storage unit - now ur stuff got sold. If the storage company advertised properly and there was a large crowd you have a much better chance of getting some value for your contents. There are many other possibilities as well.
You might not care about everybody involved in the process, but we do. Here is a link to our email archive to help you find the information to share with the forum how we mislead people.
storagetreasures.com/general-information
Lance Watkins
In response to #1- if people would read all the fine print on the paperwork, they would know, but like most people they are lazy and don't read the whole paper or brochure they are given, so the only thing that These shows have done is do more legwork for the lazy tenant. This would also be why you find rancid food in units, because people don't f'ing read, they expect to be spoon feed everything.
As for argument 2, in rare occasions I understand this one(service men and women or the deceased). Sorry besides that, again laziness or forgetfulness shouldn't be an excuse. If you are forgetful enough to not pay for your unit for 3 or 4 months(don't know how it doesn't cross your mind once in that time frame), then IMHO it really wasn't that important to you in the first place. I also believe many of these stories to be fabricated to make the storage site look neglectful or the bidder to be a heartless b'tard. I believe the real truth to be people living beyond their means, hence when the unit does come up they can't pay.